A duplicate card can be issued with proper identification. Members should report a lost or stolen card immediately.The term “account” is used solely to describe the Club Serrano card which is used primarily for tracking gaming activity, transactional activity, and Earned Rewards. Club Serrano card does not constitute a financial account and does not entitle the player to any financial services.Any member or player violating such rules may be excluded (banned) from the Yaamava’ Resort & Casino and Palms Casino Resort gaming facilities. In addition, members (or players who do not have a Club Serrano card) are not allowed to use the Club Serrano card belonging to another player.
Members are not allowed to share their Club Serrano card with another player. Benefits are intended for the member listed on the account only, and only the named account holder may use the card or access account information.
